Returning and Unwanted Item

Cooling off period

We will accept return requests within 14 calendar days of delivery (cooling off period) as long as the item has not been used and is in the new condition as delivered, and the item is not a bespoke item.

For returns authorisation simply contact us on by e-mail using the e-mail address in the confirmation of the order or on our contact page.

You then have 14 calendar days to return the item to us.

Your refund will be processed as soon as we have received the returned item/s and checked that they are in original condition. The refund will be the purchase price and the basic shipping charge when purchased.

Please note the following:

  1. The item must not be misused or unauthorised repairs attempted, we may ask for an independant inspection (see below).
  2. We will refund the purchase price and the basic shipping, only after we receive the item back in a condition as authorised.
  3. You will be responsible for the shipping of the return item back to us.

Faulty/Defective item

If an item is returned because it is faulty or defective we will happily refund your costs in returning it to us. Please check before returning any goods, as we can only refund the basic shipping charge. We may ask for an independant inspection or proof of the fault before authorising the return (see below).

For returns authorisation simply contact us on by e-mail using the e-mail address in the confirmation of the order or on our contact page.

Inspection of items for return

We reserve the right to have both  faulty and non-faulty items independently inspected if we believe that the product may have been tampered with or has suffered unreasonable abuse. We may request proof of the fault or defect before accepting a return, this may include photos, or in the case of a return in the cooling off period proof of no damage to or abuse of the product.

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